about us

Paw Primo isn't just a pet store. We are pet people, pet lovers and pet parents. We are just like you. When you shop with us, you can feel confident knowing that we wouldn’t sell anything that we wouldn’t give to our own pets.

We view pets as members of the family, so our aim is to provide customers with products that can ensure their beloved pet will enjoy a happy, healthy life. We know how important the human-animal bond is, so our commitment to quality animal care extends to every facet of our business.

We provide over 8000 stocked lines of pet supplies making us one of the largest online pet store offering FREE SHIPPING on orders over $49.99 to more then 200 countries worldwide.

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.


PRICE MATCHING & PRICING POLICIES

We aim to provide competitive pricing on all of our products. It sounds simple but we pride ourselves on offering consistent and competitive pricing across our entire range of products. We're constantly checking prices at leading supermarkets, pet stores and online competitors to ensure we offer some of the lowest prices throughout Australia. We don't like to be beaten on our everyday pricing and encourage you to contact us if you do happen to see a cheaper price elsewhere. We aim to remain your first choice for pet supplies and accessories for a long time to come!

* Lowest Price Promise: Whilst we'll happily attempt to match or better our competitors pricing, in some rare instances there may be circumstances which prevent us from being able to fully match a particular price. When considering price matching, we factor in our shipping rates as well as stock levels at the time of your request. Paw Primo will not compromise their customer service levels, by selling goods at unsustainable levels.

OUR CORE VALUES

  • Be Adventurous, Creative, and Open-Minded
  • Create Long-Term Relationships with Our Customers
  • Pursue Growth and Learning
  • Inspire Happiness and Positivity
  • Make Sure Our Customers are Pleased

Our Partners

For your convenience we’ve partnered with several organizations.

MEET OUR TEAM

Our team is made up of experienced developers, designers and marketers who do their best to create the interface comfortable to use. It is vital for us to make your shopping easy and pleasant.

  • Ellie Castellano
    Customer Support Specialist
  • Donna Fremont
    Customer Support Specialist
  • Ellen Smith
    Customer Support Manager
  • Daniel Jennings
    Customer Support Specialist
  • Bertha Lee
    Customer Support Specialist

Keep in Contact with Us

We're continually working on our online store and are open to any suggestions. If you have any questions or proposals, please do not hesitate to contact us.